If you submit an open complaint we will know your identity and may pass your details on to the service provider. You will be kept informed about the progress of your complaint and you will have review rights. Please click on the check box below to confirm that you accept the use of personal information.

If you submit an anonymous complaint no-one will know your identity and this may limit what we can do to help resolve your concern. We will not be able to keep you informed about the progress of your complaint. You will not be able to provide more information to us and you will not have review rights.